Shipping policy
Last Updated: October 10, 2026
PupCasa is committed to an exceptional shopping experience, and that starts with shipping you can plan around. Every order within the United States ships free.
Shipping Locations
This shipping policy applies to orders shipped within: the United States.
Delivery Times
- Order Cutoff Time: 3:00 PM Central Time. Orders placed after this time are processed the next business day, which may add one extra day to the delivery estimate.
- Order Handling Time: 1–2 business days, Monday to Friday. Once processed, your order ships with one of our trusted carriers.
- Transit Time: 6–8 business days, Monday to Friday.
- Estimated Delivery Time: 7–10 business days.
Delivery times are estimates and may vary due to factors outside our control.
Carrier Services
We partner with reliable carriers to deliver within the United States, including USPS, UPS, and FedEx.
Shipping Costs
- United States: free shipping on all orders, with no minimum order requirement.
- Other countries: we do not currently ship outside the United States.
Delivery Issues
If you run into a delivery problem, including a delay or a lost package, contact our customer service team right away. We are here to help make sure your order arrives safely.
Tracking Your Order
Once your order ships you receive an email confirmation with your tracking number. Follow your shipment on our Order Tracking Page.
Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes appear on this page with a revised Last Updated date. Please review it periodically. Continued use of our website after a change means you accept the updated policy.
Questions? Visit our FAQs page or contact our customer support team.
Contact Information
Store Address: 10309 4th Avenue South, Minneapolis, Minnesota 55420, United States
Store Email: info@PupCasa.com
Store Phone: +19523885892
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.