Welcome to the PupCasa Frequently Asked Questions page. We are here to make sure you have the best possible shopping experience. If you need more help, please do not hesitate to contact us.
Question 1: How long will it take to receive my order?
Handling Time: 1–2 business days · Transit Time: 6–8 business days · Estimated Delivery Time: 7–10 business days. Full details are in our Shipping Policy.
Question 2: Do you offer free shipping?
Yes. Every order shipped within the United States ships free, with no minimum purchase. See our Shipping Policy for details.
Question 3: Where is PupCasa located?
PupCasa is a United States based online business offering a curated selection of high quality products, with shipping available within the United States.
Question 4: What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
Question 5: Can I cancel my order after it is placed?
Yes. You have a 24 hour cancellation window from the moment you place your order. Contact support as soon as possible so we can catch it before it enters processing.
Question 6: What is your return policy?
Returns are simple and hassle free within 30 days of delivery. The full process is laid out in our Return Policy.
Question 7: When will I receive my refund after returning a product?
Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy.
Question 8: Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.
Question 9: How can I contact customer support?
Reach us through our Contact Us page or directly at info@PupCasa.com.
Question 10: Do you ship internationally?
Not at this time. Shipping is exclusively within the United States.
Question 11: Do you have a physical store location?
No, PupCasa is online only. Staying online keeps our pricing competitive and lets us carry a wider selection.
Question 12: Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Contact customer support for pricing and details.
Question 13: What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy. Email us and we will set up a quick exchange for a different size, color, or product.
Question 14: How can I track my order?
Once your order ships you can follow it on our Order Tracking Page.
Contact Information
Store Address: 10309 4th Avenue South, Minneapolis, Minnesota 55420, United States
Store Email: info@PupCasa.com
Store Phone: +19523885892
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Central Time)
We do our best to reply to your e-mail within 1–2 business days.